Refund and Returns Policy for AM Food Systems
Last Updated: 30, October 2023.
Thank you for choosing AM Food Systems. We strive to provide you with the highest quality food products and services. However, we understand that there may be circumstances where you may need to request a refund or return a product. Please read this policy carefully to understand our guidelines for refunds and returns.
1. Order Cancellations
1.1. Cancellation Window: You may cancel an order within 2 hours of placing it, as long as it has not yet been prepared for delivery. After this window, we cannot guarantee the cancellation of your order.
2. Quality Concerns
2.1. Quality Assurance: We take great care in preparing and packaging our food products. If you receive a product that is damaged, spoiled, or does not meet your expectations in terms of quality, please contact us within 2 hours of receiving the product.
2.2. Verification: We may ask for photographic evidence of the quality issue to assess your claim.
2.3. Resolution: Depending on the nature of the issue, we will offer a replacement, refund, or credit for your next purchase. The decision will be made at our discretion.
3. Incorrect or Incomplete Orders
3.1. Order Discrepancies: If you receive an incorrect order or are missing items from your order, please contact us within 2 hours of receiving the delivery.
3.2. Resolution: We will investigate and, if necessary, provide a replacement or refund for the missing or incorrect items.
4. Return of Perishable Food Products
4.1. Perishable Items: Due to the nature of our food products, we do not accept returns for perishable items unless they are found to be damaged or spoiled upon delivery.
5. Non-Perishable Food Products
5.1. Non-Perishable Items: If you wish to return non-perishable food products that are unopened and in their original packaging, you may do so within 2 days of receiving your order.
5.2. Refund Process: Upon receiving the returned items, we will process your refund. Please allow 3 business days for the refund to reflect in your account.
6. Refund Method
6.1. Refund Timing: Refunds will be issued to the original payment method used for the purchase.
6.2. Refund Amount: The amount refunded will be the purchase price of the product(s) minus any applicable taxes and delivery charges.
7. Contact Us
If you need to request a refund or return a product, please contact us at:
AM Food Systems
15 Stapledon Rd, Orton Southgate, Peterborough PE2 6TD
07482980087, 07403384033
info@amfoodsystems.com
8. Changes to Refund and Returns Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the date of the last update will be modified accordingly.
By using our services, you agree to the terms and conditions outlined in this policy.
Date of Last Update: 30, October 2023.
Thank you for choosing AM Food Systems. We appreciate your business and are committed to ensuring your satisfaction with our products and services.